Refund policy

Returns

• You have 14 days  from the date of delivery to return an item.
• To be eligible for a return, the item must be: unused and in original packaging.
• Please return through your customer account.

Refunds

• Once we receive and inspect your return, we will notify you of the status of your refund.
• If approved, the refund will be processed to your original method of payment or store credit.
• Shipping costs are non-refundable, unless the return is due to our error (e.g., wrong or defective item).

Non-returnable items

• Gift cards
• Downloadable digital products
• Personalised or custom-made items
• Sale or clearance items (if marked as non-returnable)

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item, contact us at info@shoparae.co.uk

Return Shipping

• The shipping cost for returning your item is £2, unless otherwise stated.